FAQ
Frequently Asked Questions
Villas & Experiences
Everything you need to know about your stay, experiences and experience packs is seconds away!
Villas
You can book our villas directly with us through our Website, Instagram or Facebook or via Booking, Airbnb or VRBO.
When you book our accommodations, you will have to make a down payment of 50% of the reservation value, so that we can guarantee it. On the day of your arrival at the accommodation, you can make the remaining payment, through the means provided.
You can make your payments bybank transfer using the IBAN that will be provided to you, by stripe or in cash.
Each lodge has bed and towel sets , hand soap, and a welcome kit with endogenous products for tasting.
Per guest, it isincluded:
- 1 roll of toilet paper
- 30ml bottle ofshampoo and shower gel
- 1 DeltaQ coffee capsule
- 1 tea bag
- 1 bottle of Vitalis water
Cleaning of the accommodations will be done at the end of each stay or in stays longer than 7 days, to be arranged with the guests and cleaning service.
You may check in from 6 pm and check out until 11 am. These times may be more flexible on days when there are no simultaneous check-ins and check-outs.
If this is not possible, at Casa do Brasão, next to the entrance door, there is a key box with the key to the accommodation, whose code will be given to you on the day of check-in via cell phone or e-mail, so that you can enter and feel at home. In the case of Casa da Albarda and Casa do Cancho, the entrance doors have a code system, which will be provided to you on the day of your arrival via cell phone or e-mail.
The 3 lodgings have an outdoor space with a private pool in each so that you can have the privacy and comfort you need.
Yes, the lodging kitchens have appliances and utensils so that you can prepare and enjoy meals from the most practical to the most complete ones .
Yes, each accommodation has a washing machine.
Yes, upon request at the time of your reservation, we provide baby cribs.
Experiences
Yes, all theexperiences we offer are guided.
Theexperiences are scheduled throughout the week with defined times. However, this schedule is flexible with advance reservations.
You can cancel your reservation up to 24h in advance and get a refund if you have paid.
If the weather conditions do not allow the experience to take place, a new day and time will be rescheduled. If you have already paid, your money will be refunded.
Allexperiments and rentals of material for a certain period of time are covered by personal accident and liability insurance for up to 10 people simultaneously.
Before preparing the picnic or snacks for each experience, we will take into consideration any food tastes, intolerances, or allergies our customers may have.
No. All theroutes outlined for the experiences have been recognized and identified by the guides, to ensure the safety of each participant .
Experiments requiring protective or supplementary equipment are provided to participants before the start of each activity .
Experiences Packs
Thelocal experience ofMarvão has particularities that are only possible to know with those who live here. It is our mission to ensure that you have the full experience when visiting our region. Through this package of experiences, individualized and personalized, you will get to know all that is best here.
Right now, theavailable packs are categorized by the experiences that can be had in each one: culture and gastronomy pack, adventure and nature pack.
Ourexperience packages are designed for people of all ages. From families, to groups of friends or couples, the packs are adapted to the needs and interests of each person.
Yes, within the categories that exist, you can choose the activities that best suit you and we will take care of the rest.
You can choose from ourexperiences - hiking, biking, buggy and quad biking, or water sports. Besides these, you can also choose other experiences here in the region.
Contact us for more information.